Cookie Policy

Scribbr Cookie Policy

Last updated: September 5, 2024

We are Scribbr, a Learneo, Inc. company. This Cookie Policy describes the types of cookies and other tracking technologies we use, our purposes and basis for using them, and your choices regarding them. If you have questions about this Cookie Policy, please see the CONTACT US section of our Privacy Policy.

For purposes of this Cookie Policy:

  • “Learneo,” “we” and “us” means Learneo, Inc. and its subsidiaries indicated in our Privacy Policy.
  • “Services” means the services offered by us, as that term is defined in our Terms of Use.
  • “First party cookies” is defined as cookies served directly by us to your computer or device.
  • “Third-party cookies” is defined as cookies served by a third party on our behalf.
  • Cookies can be “persistent” or “session” based. Persistent cookies remain on your device after your browser is closed. Session cookies are deleted automatically once your browser is closed.

BACKGROUND

Learneo and our third-party providers, including those who provide website statistics on the use of our Services and those who provide interest-based advertising services, use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) for a variety of purposes. For example, we use Cookies to enable our servers to recognize your web browser, tell us how and when you visit and use our Services or open an email from us, analyze trends, learn about our user base and operate and improve our Services.  Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

Where personal data is collected through the use of the Cookies on the Services and processed by Learneo acting as data controller, it will be processed in accordance with the provisions of our Privacy Policy.

When third-party cookies allow our partners to collect and process personal data about you, we invite you to consult their privacy policy to learn about the conditions under which your personal data will be processed. Please see the List of Cookies, Purpose, and Storage Periods section for more information about our partners authorized to place cookies via the Services.

Our Services use one or more of the following types of Cookies:

  • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested and are necessary for enabling the functioning of the services. For example, certain Cookies enable you to log into secure areas of our Services.
  • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). They are activated by default on the Services.
  • Analytics Cookies. Analytics Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Analytics Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. If you are in the EEA, UK, or Canada the deposit of these cookies is subject to your consent. If you do not accept these cookies, we will not be able to take into account your navigation in our performance statistics and audience measurements and improve the Services.
  • Advertising Cookies. Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. Advertising Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. Advertising Advertising Cookies may include retargeting Cookies. For more information about targeted advertising, please see the Information About Interest-Based Advertisements section below. If you are in the EEA, UK, or Canada the deposit of these cookies is subject to your consent.  If you do not accept these cookies, we will not be able to display personalized advertising on the Services.

INFORMATION ABOUT INTEREST-BASED ADVERTISEMENTS

Learneo may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve third party advertisements through the Services and/or proprietary advertisements on unaffiliated properties. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including personal information) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

HOW TO MANAGE COOKIES

Residents Outside the EEA, UK and Canada

Browser Settings
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/ or https://ico.org.uk/for-the-public/online/cookies/ if you are located in the UK.

Opting Out Of Certain Analytics and Interest-Based Advertising

Some Learneo services use Google Analytics. Google Inc. (“Google”) uses Cookies in connection with its Google Analytics services. To confirm if we use Google Analytics on our Services, please see the LIST OF COOKIES, PURPOSE, AND STORAGE PERIODS section.  For information about how Google Analytics collects and processes data, please see “How Google uses data when you use our partners’ sites or apps”, located at www.google.com/policies/privacy/partners/. To opt-out of Google Analytics, visit Google’s “How you can control the information collected by Google on these sites and apps” article available at https://policies.google.com/technologies/partner-sites or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

Similarly, some Learneo services use Google AdSense to serve contextual, placement or interest-based advertisements to you. To confirm if we use Google Analytics on our Services, please see the LIST OF COOKIES, PURPOSE, AND STORAGE PERIODS section. Google’s use of advertising Cookies in connection with Google AdSense enables it to serve ads to our users based on their visit to our site and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings. Alternatively, you can opt out of Google’s use of Cookies for personalized advertising by visiting www.aboutads.info.

Lastly, Learneo may work with third-party advertising partners to show you ads that we think may interest you. To confirm if we use advertising Cookies on our Services, please see the LIST OF COOKIES, PURPOSE, AND STORAGE PERIODS section.  Some of our advertising partners may be members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN) or the Digital Advertising Alliance of Canada’s Consumer Choice page at www.youradchoices.ca/choices. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.

Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.

To successfully opt out, you must have Cookies enabled in your web browser (see your browser’s instructions for information on Cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved Cookies, you will need to opt-out again.

Residents of US States including but not limited to California, Colorado, Connecticut and Virginia

You may exercise your right to opt-out of the sale or sharing of your personal data as defined in the applicable US state law (including the use of cookies for those purposes) by clicking on the “Do Not Sell or Share My Personal Info” link located in the footer of our website.  Clicking on this link will bring you to a preferences center screen where you may choose to opt-out of the sale or sharing of your personal data as defined in applicable privacy laws.

EEA, UK and Canada Residents

When you first arrive on our Services websites that use cookies, only essential cookies will be placed on your device. You can manage your Cookies consent choices using our consent management platform provided by our service provider OneTrust. If you do not wish to accept non-Essential Cookies in connection with your use of the Services or wish to withdraw your consent, you can opt out by clicking on the Cookies Settings.

EEA Residents

You can find out about the data transfers to third countries that, if applicable, are made by the third-parties identified in this Cookie Policy in their corresponding policies. See the List of Cookies section for details of those third-parties.

DO NOT TRACK SIGNALS

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Because of our use of Cookies, our Services do not support Do Not Track requests at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.

CHANGES TO THIS COOKIE POLICY

We may change this Cookie Policy from time to time by posting the updated version of the policy on the Services. Any changes will take effect on the “Effective” or “Last Updated” date posted at the top of this Cookie Policy. We encourage you to visit frequently to stay informed about how we use Cookies.

LIST OF COOKIES, PURPOSE, AND STORAGE PERIODS

 

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Frequently asked questions

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How can I contact Scribbr?

Our support team is here to help you daily via chat, WhatsApp, email, or phone between 9:00 a.m. to 11:00 p.m. CET.

Can I choose between the 6th and 7th editions of APA Style?

Our APA experts default to APA 7 for editing and formatting. For the Citation Editing Service you are able to choose between APA 6 and 7.

Can I get a sample edit?

Yes, if your document is longer than 20,000 words, you will get a sample of approximately 2,000 words. This sample edit gives you a first impression of the editor’s editing style and a chance to ask questions and give feedback.

How does the sample edit work?

You will receive the sample edit within 24 hours after placing your order. You then have 24 hours to let us know if you’re happy with the sample or if there’s something you would like the editor to do differently.

Read more about how the sample edit works

Can I upload my document in sections?

Yes, you can upload your document in sections.

We try our best to ensure that the same editor checks all the different sections of your document. When you upload a new file, our system recognizes you as a returning customer, and we immediately contact the editor who helped you before.

However, we cannot guarantee that the same editor will be available. Your chances are higher if

  1. You send us your text as soon as possible and
  2. You can be flexible about the deadline.

Please note that the shorter your deadline is, the lower the chance that your previous editor is not available.

If your previous editor isn’t available, then we will inform you immediately and look for another qualified editor. Fear not! Every Scribbr editor follows the Scribbr Improvement Model and will deliver high-quality work.

Can I have my document edited during weekends and holidays?

Yes, our editors also work during the weekends and holidays.

Because we have many editors available, we can check your document 24 hours per day and 7 days per week, all year round.

If you choose a 72 hour deadline and upload your document on a Thursday evening, you’ll have your thesis back by Sunday evening!

English is not my first language. Can you fix all my mistakes?

Yes! Our editors are all native speakers, and they have lots of experience editing texts written by ESL students. They will make sure your grammar is perfect and point out any sentences that are difficult to understand. They’ll also notice your most common mistakes, and give you personal feedback to improve your writing in English.

 

What types of editing does Scribbr offer?

Every Scribbr order comes with our award-winning Proofreading & Editing service, which combines two important stages of the revision process.

For a more comprehensive edit, you can add a Structure Check or Clarity Check to your order. With these building blocks, you can customize the kind of feedback you receive.

You might be familiar with a different set of editing terms. To help you understand what you can expect at Scribbr, we created this table:

Types of editing Available at Scribbr?
Proofreading
Correction of superficial mistakes, such as typos, misspellings, punctuation errors and consistency errors.		 Yes!
This is the “proofreading” in Scribbr’s standard service. It can only be selected in combination with editing.
Copy editing
Focus on grammar, syntax, style, tone and the conventions of the field. The editor also considers the internal logic of the text and flags any obvious contradictions.		 Yes!
This is the “editing” in Scribbr’s standard service. It can only be selected in combination with proofreading.
Line editing
Focus on language, style, concision and choices. The editor helps you strengthen your story, polish your sentences and ensure that your use of language drives home your ideas.		 Yes!
Select the Structure Check and Clarity Check to receive a comprehensive edit equivalent to a line edit.
Developmental editing (i.e. content editing, substantive editing)
This is the first step of the editing process and applies to very early drafts. The editor helps you structure your ideas, decide what story to tell and find direction for your writing.		 No.
This kind of editing involves heavy rewriting and restructuring. Our editors cannot help with this.

View an example

Is the editor an expert in my field of study?

When you place an order, you can specify your field of study and we’ll match you with an editor who has familiarity with this area.

However, our editors are language specialists, not academic experts in your field. Your editor’s job is not to comment on the content of your dissertation, but to improve your language and help you express your ideas as clearly and fluently as possible.

This means that your editor will understand your text well enough to give feedback on its clarity, logic and structure, but not on the accuracy or originality of its content.

Good academic writing should be understandable to a non-expert reader, and we believe that academic editing is a discipline in itself. The research, ideas and arguments are all yours – we’re here to make sure they shine!

How do I receive my document when the editor has finished proofreading?

After your document has been edited, you will receive an email with a link to download the document.

The editor has made changes to your document using ‘Track Changes’ in Word. This means that you only have to accept or ignore the changes that are made in the text one by one.

It is also possible to accept all changes at once. However, we strongly advise you not to do so for the following reasons:

  • You can learn a lot by looking at the mistakes you made.
  • The editors don’t only change the text – they also place comments when sentences or sometimes even entire paragraphs are unclear. You should read through these comments and take into account your editor’s tips and suggestions.
  • With a final read-through, you can make sure you’re 100% happy with your text before you submit!
I have a tight deadline. Can you edit my document in time?

You choose the turnaround time when ordering. We can return your dissertation within 24 hours, 3 days or 1 week. These timescales include weekends and holidays. As soon as you’ve paid, the deadline is set, and we guarantee to meet it! We’ll notify you by text and email when your editor has completed the job.

Very large orders might not be possible to complete in 24 hours. On average, our editors can complete around 13,000 words in a day while maintaining our high quality standards. If your order is longer than this and urgent, contact us to discuss possibilities.

Always leave yourself enough time to check through the document and accept the changes before your submission deadline.

What type of documents does Scribbr proofread?

Scribbr is specialised in editing study related documents. We check:

Calculate the costs

How fast can Scribbr proofread my document?

The fastest turnaround time is 24 hours.

You can upload your document at any time and choose between four deadlines:

  • Same day delivery
    • 3 hours
    • 6 hours
    • 12 hours
  • 24 hours
  • 3 days
  • 7 days
What is Scribbr’s 100% happiness guarantee?

At Scribbr, we promise to make every customer 100% happy with the service we offer. Our philosophy: Your complaint is always justified – no denial, no doubts.

Our customer support team is here to find the solution that helps you the most, whether that’s a free new edit or a refund for the service.

Can I choose between American, British and Australian English?

Yes, in the order process you can indicate your preference for American, British, or Australian English.

If you don’t choose one, your editor will follow the style of English you currently use. If your editor has any questions about this, we will contact you.